Matilda Caravan Hire – Terms & Conditions
DEPOSITS & PAYMENT
1. A booking is not accepted until you receive confirmation that it has been confirmed. You will receive confirmation for the dates that you have now booked. Please note that ALL bookings are provisional until the caravan owners confirm them.
2. THE HIRE CHARGE IS DUE PRIOR TO ARRIVAL, if the balance is NOT received, then the caravan owners reserve the right to hire the caravan to someone else.
3. The owners reserve the right to charge for a) replacing and/or repairing all damage b) all breakages c) charge for cleaning the caravan or removing stains or replacing as new. ALL BREAKAGES, DAMAGE AND STAINS WITHIN THE CARAVAN MUST BE PAID FOR!!
4. THE HIRER MUST INFORM THE CARAVAN OWNERS WITHIN 12HRS OF ARRIVAL OF ALL DEFECTS, INVENTORY SHORTAGES AND/ OR BREAKAGES. FAILURE TO DO SO WILL RESULT IN YOU, THE HIRER BEING RESPONSIBLE.
5. The rate to be charged will not be set until March of the year of the booking. You can cancel your booking FOC if you decide to cancel when the rate is known.,
CANCELLATIONS
5. Cancellations must be notified to the caravan owners by email to admin@bookmatilda.co.uk
7. No refund will be made to the hirer whose hiring has commenced and who vacates the caravan for any reason including an emergency at home.
7. Once the balance has been paid refunds will only be considered in certain circumstances at the owner’s discretion and subject to the time remaining to the holiday and a replacement booking being obtained.
GENERAL BOOKING CONDITIONS
8. Bookings will only be accepted from hirers who are twenty-one (21) years of age and above. No same sex groups (Couples and Family’s only).
9. Only the persons on the booking form may stay at the caravan. Over Occupancy will not be Tolerated.
10. ALL changes to a booking are allowed by prior agreement with the caravan owners and confirmed in writing to the owners.
11. The hirer is responsible for the conduct of all persons listed on the booking form.
12. The hirer agrees that all persons named on the booking form shall be with you (the hirer) during your hire period of the holiday caravan.
13. Each person listed on the booking form and your guest(s)/visitor(s) must be prepared to identify themselves to the park owners or their staff upon request and comply with their reasonable requirements.
14. The hirer shall notify the caravan owners in writing with any changes to person(s) listed on the booking form at the earliest possible opportunity and in any event, prior to arrival at the holiday park.
15. The hirer must give access to the holiday caravan as / when required to the caravan owners, holiday park owners and their staff / agents.
16. The caravan owners reserve the right to refuse any booking without any obligation to give a reason and / or reserve the right to terminate any booking for whatever reason at their absolute discretion.
UPON COMMENCEMENT OF HIRE
17. The holiday caravan maybe occupied from 1pm onwards on the first day of hiring.
18. In the case of a maintenance problem, the hirer shall contact the owners. D.I.Y repairs must NOT be attempted. If the hirer does any D.I.Y repairs, then rule 3 will apply.
19. Pets are allowed but are restricted to a maximum of two small dogs or one large dog.
20. Smoking is NOT permitted in the caravan but ashtrays are provided for outside use only.
21.The caravan is to be left in a clean and tidy condition ready for the next tenants, due to inspection by staff. If not, then rule 3. shall apply.
22. Holiday park owners and their staff do not accept liability for any loss or damage to the hirer’s property and/ or accidents, injuries, illness, diseases, arising from the hire of the caravan or use of the holiday park, including acts of god or extreme weather conditions.
23. The holiday caravan MUST be vacated by 11am on the last day of hiring.
24. No Prams/Buggies to be left open, and used in the caravans As this as been known to Damage Doors and Fittings.
25. Hirers are responsible for ensuring they and all members of their party abide by the park rules a laminated copy of which are available within the caravan or here failure to do so could result in the site management asking them to leave.
IF YOU ARE ASKED TO VACATE THE CARAVAN / HOLIDAY PARK BY THE HOLIDAY PARK OWNERS OR THEIR STAFF FOR ANY REASON WHAT SO EVER, THE CARAVAN OWNERS SHALL NOT REFUND ANY MONEY PAID.
PLEASE NOTE
Once we have received your booking the hirer has agreed to the full terms and conditions, as above, as applicable at the time of your booking and holiday.
These terms and conditions do not affect your statutory rights under English law.